Raphael G. Satter
London? The Associated Press
Published Monday, Oct. 10, 2011 11:31AM EDT
Last updated Monday, Oct. 10, 2011 5:59PM EDT
The maker of BlackBerry said Monday that email services have been restored on many of its smartphones, after an unexplained glitch cut off Internet and messaging services for large numbers of users across Europe, the Middle East and Africa.
However, Research in Motion Ltd. said that some customers may continue to experience delays with instant messaging and browsing services.
?Our technical teams are working to return services to normal operation as quickly as possible,? the company said in a statement. ?We apologize to our customers for any inconvenience, and we will continue to provide updates as new information becomes available.?
The problems first appeared to crop up at about 6 a.m. ET. RIM did not give an explanation for the glitch, but some telecommunications companies in the Middle East and Europe laid the blame at the Canadian company's door.
Khaled Hegazy, Vodafone Egypt's spokesman, said ?there is a problem with the servers in Canada which is affecting service? in the region.