QUOTE
Skype refuses refunds on unauthorized calls
By Dennis Howlett | October 31, 2011, 10:22am PDT
Over the weekend It seems my Skype account was compromised. I only found out today and took immediate steps to resolve the problem by changing passwords etc. But for two days ?28.75 was taken from my account using Skype?s auto renewal service. Skype for their part blocked my account temporarily due to unusual behavior which is fair enough. I didn?t know about any of this until I saw today?s emails at around 4pm local time. In part because I didn?t have Skype on (so would have seen the balance and thought ?Duh??) and also because I was doing other things.
I get in touch with Skype and ask them about a refund. Not happening. They acknowledge that unauthorized calls were made, they blocked the account and got me back to the service. Which is all good stuff. But unlike other telephony companies and banks where this sort of thing happens, it?s down to you if your account has led to financial loss. That sucks. Imagine if I was a business user with a dozen or more accounts?
Skype has just lost me as a paying customer after seven years of using the service. I?ll use something else.
More about that 'problem' at:
http://www.zdnet.com...ized-calls/3566
By Dennis Howlett | October 31, 2011, 10:22am PDT
Over the weekend It seems my Skype account was compromised. I only found out today and took immediate steps to resolve the problem by changing passwords etc. But for two days ?28.75 was taken from my account using Skype?s auto renewal service. Skype for their part blocked my account temporarily due to unusual behavior which is fair enough. I didn?t know about any of this until I saw today?s emails at around 4pm local time. In part because I didn?t have Skype on (so would have seen the balance and thought ?Duh??) and also because I was doing other things.
I get in touch with Skype and ask them about a refund. Not happening. They acknowledge that unauthorized calls were made, they blocked the account and got me back to the service. Which is all good stuff. But unlike other telephony companies and banks where this sort of thing happens, it?s down to you if your account has led to financial loss. That sucks. Imagine if I was a business user with a dozen or more accounts?
Skype has just lost me as a paying customer after seven years of using the service. I?ll use something else.
More about that 'problem' at:
http://www.zdnet.com...ized-calls/3566
