4 replies to this topic

[phil250]

Hi,All of a sudden Norton security engine ccSvcHst.exe is running untrusted.There are 2 running - one with user and one with system.Can you help as it is not letting Norton 360 connect to the internet etc.Many thanks for your help.

[Ilya Rabinovich]

You need to export DW's settings into a file ("Advanced"->"Options"->"Save DefenseWall settings"->check all checkboxes and push "OK"), zip and post here. Also, if you have defensewall_log_file.txt file into the c:\windows folder, zip and post here too.

[phil250]

Thanks for the reply.I have attached the information below.  Defencewall_settings.zip   13.28K   8 downloads  Defencewall_settings.zip   13.28K   8 downloads

[Ilya Rabinovich]

OK, I see ccSvcHst.exe runing untrusted. Do you have defensewall_log_file.txt file into the c:\windows folder? If you do, post it here too. Also, when you see ccSvcHst.exe running untrusted, immediately right after it export all the DW's logs into a file ("Events log" ->"Export"), zip and port here too. Also, check with your Windows Explorer if C:\Program Files\Norton 360\Engine\4.0.0.127\ccSvcHst.exe has trusted status.

[Ilya Rabinovich]

The issue with copy control mechanism is solved. Going to publish it very soon.