4 replies to this topic

[sc2saturn]

Editied post after trying suggestions on this website... new log is below

Edited by sc2saturn, 30 April 2004 - 06:16 PM.

[sc2saturn]

I am getting the virtual call function error with Norton Anti Virus as well as my internet connection seemingly disconnecting. When I reboot I have internet back and then after a while it seems to stop working again and my browser wont connect to websites.

Norton two days ago told me I had the goebot (sp?) virus and couldnt delete it , now nothing seems to be running right.

I tried to follow some of the suggestions from posts here and it seems to keep happening. Here is my most recent HiJack this log...

Logfile of HijackThis v1.97.7
Scan saved at 1:15:26 PM, on 4/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\E_SSRP05.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\WINDOWS\SM1BG.EXE
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Christopher\Desktop\HijackThis.exe

F0 - system.ini: Shell=
F2 - REG:system.ini: Shell=
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\Downloaded Program Files\bridge.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar1.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] "C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe"
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check(2).lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\windows\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\windows\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: MT It! - /cgi-bin/mt.cgi?__mode=reg_bm_js&bm_show=trackback,category,allow_comments,allow_pings,convert_breaks,excerpt,text_more,keywords&bm_height=880
O8 - Extra context menu item: Si&milar Pages - res://c:\windows\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\windows\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.micros...ontent/opuc.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://vs03-us.proti...lient/msrdp.cab
O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingsto...TInc/bridge.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BACCEC37-2D6F-48C6-8DB5-1036A157BBAB}: NameServer = 216.221.96.2,216.221.96.220

[CalamityJane]

What suggestions did you follow exactly? You didn't make any fixes with HijackThis did you. I need to know that.

I don't see any evidence in this log of Gaobot running.

1. First, please search your system for a HOSTS file. If found, please rightclick to open and you'll get a popup box. Put a dot in *choose program to open* and then choose either Notepad or Wordpad to open it. If you see any entries inside starting with 127.0.0.* (where * is any number), delete those entries except for the one that says localhost. Close the file and you should be able to access the sites you need.

2. get an online AV scan immediately at one (preferably two) of the following:

Panda's Active Scan
http://www.pandasoft...n_principal.htm

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

RAV Antivirus Online Scan
http://www.ravantivirus.com/scan/

eTrust AV web scanner (Computer Associates)
http://www3.ca.com/v.../virusscan.aspx

Let them remove any infected files found.

Reboot your PC between each scan.

3. If your NAV is working again, get the latest updates and scan your system with that as well. If NAV is NOT working see the final NOTE below to try to fix it.

What to do if NAV still doesn't work:

Error: "Runtime Error! . . .C:\Program Files\Common Files\Symantec Shared\<File name>. . .R6025 - Pure virtual function call" when running Norton AntiVirus

Auto-Protect displays "Off" and Email Scanning displays "Error" in the Norton AntiVirus 2003 System Status screen


4. We might as well get rid of some of the spyware you have on there.

Please make a new folder to put your HijackThis.exe into. Anywhere on your hard drive is fine other than your Desktop or the Temp folder. We suggest you use C:\Program Files\HijackThis but feel free to use any name or folder you like. Unzip HijackThis again and save the contents (Hijackthis.exe) to the new folder you made. Then navigate to it and run HijackThis from there. This is to ensure it makes the necessary backups for recovery if needed.

Next, please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an x in the boxes next to these items, then press *fix checked*

F0 - system.ini: Shell=

F2 - REG:system.ini: Shell=

O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\Downloaded Program Files\bridge.dll

O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - (no file)

O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load

O16 - DPF: {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} (brdg Class) - http://www2.flingsto...TInc/bridge.cab

5. Now, reboot one last time and let us know how your are doing. Post a new HijackThis log please :)

[sc2saturn]

OK looks like its running smoothly again.

My Norton is not dying on the runtime error anymore, and actually found 3 more viruses in some IE downloaded files folder and cleaned them without error.

I had removed a Microsoft.exe set of entries in hijack this as was described in another post, as well as a file with random alpha characters like akjdhgu.exe as well. I did it all in safe mode and ran Pandasoft's antivirus from safemode with networking support. It found a virus there too (some trojan). Guess I really got nailed.

Thanks for all your help.

Here is my log as it is now... (looks clean).

CODE

Logfile of HijackThis v1.97.7
Scan saved at 6:34:35 PM, on 4/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\E_SSRP05.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\WINDOWS\SM1BG.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Christopher\Desktop\Hijack this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar1.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] "C:\Program Files\HighCriteria\TotalRecorder\TotRecSched.exe"
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\RunOnce: [KB837272] "C:\WINDOWS\INF\unregmp2.exe" /UpdateWMP
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check(2).lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\windows\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\windows\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: MT It! - /cgi-bin/mt.cgi?__mode=reg_bm_js&bm_show=trackback,category,allow_comments,allow_pings,convert_breaks,excerpt,text_more,keywords&bm_height=880
O8 - Extra context menu item: Si&milar Pages - res://c:\windows\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\windows\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://vs03-us.protier.com/SupportFiles/client/msrdp.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BACCEC37-2D6F-48C6-8DB5-1036A157BBAB}: NameServer = 216.221.96.2,216.221.96.220

[CalamityJane]

Looks good :thumb:

Now that your PC is clean, make sure all programs are running properly and then you'll need to reset your restore point in Windows XP.......why?

One of the best features of Windows ME or XP is the System Restore option, however if a virus infects a computer with this operating system the virus can be backed up in the System Restore folder. Therefore, clearing the restore points is necessary after a virus removal.

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(winXP)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

How to Turn On and Turn Off System Restore in Windows XP
http://support.micro...kb;en-us;310405


And please be sure to visit Windows Update - get ALL the critical security updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.

http://v4.windowsupd.../en/default.asp

This worm can spread using unpatched exploits in Windows.