Posted 29 October 2006 - 07:44 PM
Thanks in advance
Posted 29 October 2006 - 09:26 PM
Have a great day
Posted 29 October 2006 - 09:55 PM
Posted 29 October 2006 - 10:02 PM
1. the just did a Windows update and it failed
2. they have something plugged into the USB port and happened after that.
3. they were buring CD with an external burner
so can you give us any clues ?
Posted 29 October 2006 - 10:10 PM
We had the laptop off for a while, which it was working. Made no system changes, hardware or software, and it would just not boot after that.
I can tell you its not a video card or driver problem, as I have run loads of diagnostic tools on it, I can see different colours, etc. Done a good few hardware tests. Reinstalled the drivers from the windows CD.
Also a few extra snippets of information, I can access the setup and boot setup, but I cannot access the Boot menu. So I cannot boot up in safe mode even if I wanted to. It will also not run from a Bootable CD or DVD even after only leaving the CD/DVD drive enabled in the boot order (Disabling boot from internal HDD).
Posted 13 December 2006 - 10:38 AM