Hi folks Wave.gif ,
Last time I was here, you were a great help to me, so I'm hoping you can help me out again. Here is the problem:
My job requires I use PowerArchiver which downloads my client's dictations. When I try to download the new HiJackThis file, it goes into my PowerArchiver. I don't think that's where I want it. So, I need some guidence there (I tried both download sites you give on the post about the new file). And please note, I'm an amature with the PowerArchiver and have very little computer knowledge to go with it.

Also, the reason I originally came here was because my new AVG download shows a virus in Java call JavaByteVerify that it cannot heal. I'm afraid to follow the info at microsoft community posts because I cannot lose my PowerArchiver as that is my livelihood and it comes up in Sun Java. I don't know what to do or if the virus will affect my PowerArchiver. Hope you can help. I'll check back tomorrow.

Thank you in advance for any help you can offer.
Kerri

Uh, oh. Nobody has answered. Hope someone will be able to. If I can get the new hijackthis downloaded, I can address my main problem which I'm concerned will begin to cause other problems. Hope you can help. It just dawned on me that based on the fact I mentioned I use the Power Archiver for 'clients' you may think this is a business computer (which it sort of is, but it's mostly my home computer). It is my home computer but I do medical transcription for two doctors on it. That's what I had to have the PowerArchiver for. Will you still be able to help me?
Kerri

Hello Kerri,

It's always good to give a little more information about which Operating System you are using, example Windows XP Pro, etc.
So lets get a little more information so you can unhide your files which is very important. Go here for a Tutorial to show you how. Now let's do this get Ad-Aware SE Personal and Spybot Search & Destroy and run these programs first. You will find a Tutorial for Ad-Aware SE here and a Tutorial for SPYBOT-SEARCH AND DESTROY here.

Then after running Ad-Aware SE and SPYBOT and removing what they find then you can go get HiJackThis.

Important: Create a specific folder on your hard drive called HijackThis to keep its backups.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HijackThis.
Download HijackThis.exe into this folder
http://tools.radiosplace.com/HijackThis.exe

Note that you don't have to use PowerArchiver for the HijackThis, it's an exe. file.
You will find a Tutorial here for HijackThis.

Please donot remove anything with Hijackthis without expert help.
You are on your way to recovery and someone will help you soon with your HijackThis log.

Thank you, Hardhead. I have downloaded the HijackThis folder in the appropriate place. I have also downloaded the new Adaware SE and it did pick up some viruses which I removed. I ran Spybot (which is up to date) but it didn't pick up anything other than one "BackWeb lite: Program directory (Directory, nothing done) C:\Program Files\BackWeb". Is it okay to delete that? I have followed the directions to unhide all files.

I have Windows XP Home Edition and, based on the advise from my original visit here and your current advise, I now have Adaware SE, Spybot, Spywareblaster, SpywareGuard, AVG 7.0 (newest version), Zone Alarm firewall. As you review my log, please keep in mind I have to have the PowerArchiver on my computer for my job. I think I've covered everything - hopefully. I really don't know much about computers but blindly march forward using it until I now have to rely on it for my job! Not sure how bright that is.....

Here is the HijackThis file I obtained:

Logfile of HijackThis v1.99.0
Scan saved at 2:52:03 PM, on 1/6/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\LTMSG.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Weather Pulse\weatherpulse.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\BRMFLPRO\BrDefPrt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
O4 - HKLM\..\Run: [Weather Pulse] C:\Program Files\Weather Pulse\weatherpulse.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Device Detector 2.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SmartUI.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {230C3D02-DA27-11D2-8612-00A0C93EEA3C} (SAXFile FileUpload ActiveX Control) - https://secure.metsysmedical.com/metsys/cab/SAXFile.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tri...Transporter.cab?
O16 - DPF: {3591A50E-18FD-42BC-8D10-6C93BDAF2DA0} (Data Dynamics #Grid 2.0 (OLEDB)) - https://secure.metsysmedical.com/metsys/cab/SG20o.cab
O16 - DPF: {60ECC77C-F851-40E7-AFA6-E68B24C1D617} (QSAPI Active WebMenu 1.5) - https://secure.metsysmedical.com/metsys/cab...tiveWebMenu.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1435/ftp...23/cpbrkpie.cab
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Beginning today, when I am using Microsoft Word, my computer page will suddenly go dim and I have to click on the page to continue typing. I had done a system restore about 3 weeks ago to try to fix this, back to October, and it was fine until today. However, just prior to the system restore, my Internet Explorer had stopped working, too, saying there was no connection. At first, we thought we had something simple like a loose cable, but my husband (he is in the early stages of schooling for this stuff) checked everything and when I did the system restore, it started right back to working. I don't know if this problem will show up on the HijackThis log, but I am hopeful - or that you or one of the staff here will know what is going on and how to repair it. Please note, it is not happening right now, but begins with my Microsoft Word or other current page going dim and requiring I click on it to bring it back to....bright, for lack of a better word, which has started again today.

Thank you,
Kerri

Hi Kerri,

What is in BackWeb? Spybot says it found the directory. If it is empty you can delete it, if not please report what you find.

Hardhead is not cleared for handling logs. However I appreciate what he has told you so far. You don't have to remove Power Archiver. I'm not familiar with that program, but I do know that it is an archiver.

Your log is very clean, only one item to fix!

Run HijackThis, click on "Scan" and check the boxes next to all these items.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked". Restart your computer and post a new log in this thread.

What do you mean with "my computer page will suddenly go dim"? Do you have Power Management on, and does it turn your system off? Does the monitor turn itself off?

Hi, Bobbi. Thank you for helping me out. I have deleted the BackWeb lite after checking that it was empty. I have also had HijackThis fix the R1 line you told me to take care of and then restarted my computer. Below is the new HijackThis log and then I will try to explain better what is happening.

Logfile of HijackThis v1.99.0
Scan saved at 6:49:40 AM, on 1/7/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\LTMSG.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Weather Pulse\weatherpulse.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\BRMFLPRO\BrDefPrt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
O4 - HKLM\..\Run: [Weather Pulse] C:\Program Files\Weather Pulse\weatherpulse.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Device Detector 2.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SmartUI.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {230C3D02-DA27-11D2-8612-00A0C93EEA3C} (SAXFile FileUpload ActiveX Control) - https://secure.metsysmedical.com/metsys/cab/SAXFile.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tri...Transporter.cab?
O16 - DPF: {3591A50E-18FD-42BC-8D10-6C93BDAF2DA0} (Data Dynamics #Grid 2.0 (OLEDB)) - https://secure.metsysmedical.com/metsys/cab/SG20o.cab
O16 - DPF: {60ECC77C-F851-40E7-AFA6-E68B24C1D617} (QSAPI Active WebMenu 1.5) - https://secure.metsysmedical.com/metsys/cab...tiveWebMenu.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1435/ftp...23/cpbrkpie.cab
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


Okay, as far as I can tell, I am not asking my computer to "power down" or anything like that. So I think the answer to your question about Power Management is no. My monitor and system do not turn themselves off. I'm not exactly sure how to explain this but when I am in Word (or on any screen now) my curser periodically disappears and the page dims somewhat. I have to click anywhere on the page to be able to begin typing or moving around on the page again. This will even happen when I am typing on a page in Word - right in the middle, when the page is active, I'll look up and even though I am typing, the page is somewhat dimmed and there is no movement. I then click my mouse and my curser appears and I can continue whatever I'm doing. It did not used to happen and when I have done a system restore (which I did hoping to stop the problem and my IE problem mentioned before), it stops for a few weeks, then starts to happen again without me knowingly doing anything. I hope this is clear as I'm not sure how else to explain it but will answer any questions you have to try to make it clearer.

Thank you for your help, Bobbi.
Kerri

Hi Kerri,

I really don't know how to answer this. Maybe some one else who reads this has an idea...

It looks to me like it's some sort of hardware problem. Does it only happen with Word or other programs as well?

Other programs as well. Hardware problem is not the word I wanted to hear . Maybe someone else will know what it is. This computer is less than a year old. I'm the only family member that uses it since I also do my work on it. At least, that's how it is supposed to be....I know my hubby sometimes looks up the weather on it. Maybe he's on it more when I'm not home or sleeping. Dang! It just did it while I was typing this paragraph. Stupid machine. Well, thanks for what you could do. I really do appreciate it and the info on the updated Adaware, too. I think I'll spend the weekend running all the maintanence on this thing and see where that gets me if no one has any other suggestions or ideas.
Thanks again for all your help, Bobbi.
Kerri