Hello:

I have been infected with a new virus: Needupdate.com which comes up as my homepage when I try to access the internet. Can you help me remove this? Here is my Hijack log:

Logfile of HijackThis v1.99.1
Scan saved at 10:12:11 AM, on 12/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FTCtrl32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FAPIEXE.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\AOL\ACS\acsd.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Intuit\QUICKB~1\COMPON~1\qbagent\QBDAGE~1.EXE
C:\WINDOWS\System32\nvctrl.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Intuit\QuickBooks Premier - Accountant Edition\qbw32.exe
C:\PROGRA~1\Intuit\QUICKB~1\AXLBRI~1.EXE
C:\Program Files\Microsoft Money\System\msmoney.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gatewaybiz.com/
O2 - BHO: HomepageBHO - {1ca480cd-c0e5-4548-874e-b85b17905b3a} - C:\WINDOWS\System32\hpDA8.tmp
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CallControl 4.5] C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FTCtrl32.exe /autoload
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Premier - Accountant Edition\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1131323704656
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Download smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!

Next, please reboot your computer in SafeMode by doing the following:

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.

Now scan with HJT and place a checkmark next to each of the following items and click FIX CHECKED:
O2 - BHO: HomepageBHO - {1ca480cd-c0e5-4548-874e-b85b17905b3a} - C:\WINDOWS\System32\hpDA8.tmp

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
Close HiJackThis.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


Open Ad-aware and do a full scan. Remove all it finds.


Run Ewido:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• NOTE: During some scans with ewido it is finding cases of false positives.
• You will need to step through the process of cleaning files one-by-one.
• If ewido detects a file you KNOW to be legitimate, select none as the action.
• DO NOT select "Perform action on all infections"
• If you are unsure of any entry found select none for now.
• When the scan is finished, click the Save report button at the bottom of the screen.
• Save the report to your desktop

Close Ewido

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Reboot back into Windows and click the Panda ActiveScan shortcut.
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the Panda scan report, along with a new HijackThis Log, the contents of smitfiles.txt and the Ewido Log by using Add Reply.
Let us know if any problems persist.

Thank you,

Here are all the reports you requested:

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 11:17:42 PM, 12/22/2005
+ Report-Checksum: BE2C869F

+ Scan result:

C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@a.tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@ad.yieldmanager[1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@adopt.euroclick[1].txt -> Spyware.Cookie.Euroclick : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@data1.perf.overture[2].txt -> Spyware.Cookie.Overture : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@data3.perf.overture[1].txt -> Spyware.Cookie.Overture : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@image.masterstats[1].txt -> Spyware.Cookie.Masterstats : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@sales.liveperson[1].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@schoolspecialtyinc.122.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@www.burstbeacon[2].txt -> Spyware.Cookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\Pamela Cappelletty\Cookies\pamela cappelletty@yieldmanager[1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup


::Report End


Incident Status Location

Dialer:Dialer.BEW Not disinfected C:\Documents and Settings\Pamela Cappelletty\Local Settings\Temporary Internet Files\Content.IE5\8D6N8TEF\connect[1][Content]


smitRem © log file
version 2.8

by noahdfear


Microsoft Windows XP [Version 5.1.2600]
The current date is: Thu 12/22/2005
The current time is: 22:44:04.25

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key

ShudderLTD key not present!

checking for PSGuard.com key


PSGuard.com key not present!

spyaxe uninstaller NOT present
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~

Online Security Guide.url


~~~ Favorites ~~~

Antivirus Test Online.url


~~~ system32 folder ~~~

1024 dir
msvol.tlb
ld****.tmp
ncompat.tlb
nvctrl.exe
mscornet.exe


~~~ Icons in System32 ~~~

ts.ico
ot.ico


~~~ Windows directory ~~~



~~~ Drive root ~~~


~~~ Miscellaneous Files/folders ~~~




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright© 2002-2003 Craig.Peaco*k@beyondlogic.org
Killing PID 684 'explorer.exe'
Killing PID 684 'explorer.exe'

Starting registry repairs

Deleting files


Remaining Post-run Files


~~~ Program Files ~~~



~~~ Shortcuts ~~~

Online Security Guide.url


~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~



~~~ Miscellaneous Files/folders ~~~




~~~ Wininet.dll ~~~

CLEAN! :)

Logfile of HijackThis v1.99.1
Scan saved at 11:41:25 PM, on 12/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FTCtrl32.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Intuit\QuickBooks Premier - Accountant Edition\Components\QBAgent\qbdagent2002.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FAPIEXE.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gatewaybiz.com/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CallControl 4.5] C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FTCtrl32.exe /autoload
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Premier - Accountant Edition\Components\QBAgent\qbdagent2002.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1131323704656
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

That looks good!

I want to check for anything hidden..

Please download SilentRunners from here:
http://www.silentrunners.org/Silent%20Runners.zip
Unzip it to the desktop and double-click on it.
If you get any kind of warning message about scripts, please choose to allow the script to run.
When the scan is finished, a message will pop up and a logfile will have been created on the desktop.
Please post the entire contents of this logfile for me to see.

Here is the scan you asked for:

"Silent Runners.vbs", revision RED (R28) (Echo output), launched at: 08:45
Operating System: Windows XP


Startup items buried in registry:
---------------------------------

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\
"PRONoMgr.exe" = "C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe" ["Intel® Corporation"]
"NvCplDaemon" = "RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup" [MS]
"CTHelper" = "CTHELPER.EXE" ["Creative Technology Ltd"]
"SunJavaUpdateSched" = "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe" ["Sun Microsystems, Inc."]
"CallControl 4.5" = "C:\PROGRAM FILES\FAXTALK COMMUNICATOR\FTCtrl32.exe /autoload" ["Thought Communications, Inc."]
"AVG7_CC" = "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP" ["GRISOFT, s.r.o."]
"MSConfig" = "C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto" [MS]
"NeroCheck" = "C:\WINDOWS\system32\NeroCheck.exe" ["Ahead Software Gmbh"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"Zone Labs Client" = "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" ["Zone Labs, LLC"]

HKLM\Software\Microsoft\Active Setup\Installed Components\
">{22d6f312-b0f6-11d0-94ab-0080c74c7e95}\(Default)" = "Microsoft Windows Media Player"
\StubPath = "C:\WINDOWS\inf\unregmp2.exe /ShowWMP" [MS]
"{306D6C21-C1B6-4629-986C-E59E1875B8AF}\(Default)" = ""
\StubPath = ""C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\
"PostBootReminder" = "{7849596a-48ea-486e-8937-a2a3009f31a9}"
-> resolves to: {CLSID}\InprocServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"CDBurn" = "{fbeb8a05-beee-4442-804e-409d6c4515e9}"
-> resolves to: {CLSID}\InprocServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"WebCheck" = "{E6FB5E20-DE35-11CF-9C87-00AA005127ED}"
-> resolves to: {CLSID}\InprocServer32\(Default) = "C:\WINDOWS\System32\webcheck.dll" [MS]
"SysTray" = "{35CEC8A3-2BE6-11D2-8773-92E220524153}"
-> resolves to: {CLSID}\InprocServer32\(Default) = "C:\WINDOWS\System32\stobject.dll" [MS]


Startup items in "Pamela Cappelletty" & "All Users" startup folders:
---------------------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"QuickBooks 2002 Delivery Agent" -> shortcut to: "C:\Program Files\Intuit\QuickBooks Premier - Accountant Edition\Components\QBAgent\qbdagent2002.exe" [empty string]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Automatic Updates, wuauserv, "C:\WINDOWS\system32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\wuauserv.dll" [MS]}
AVG E-mail Scanner, AVGEMS, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe" ["GRISOFT, s.r.o."]
AVG7 Alert Manager Server, Avg7Alrt, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe" ["GRISOFT, s.r.o."]
AVG7 Update Service, Avg7UpdSvc, "C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe" ["GRISOFT, s.r.o."]
Background Intelligent Transfer Service, BITS, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\qmgr.dll" [MS]}
COM+ Event System, EventSystem, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\es.dll" [MS]}
Computer Browser, Browser, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\browser.dll" [MS]}
Cryptographic Services, CryptSvc, "C:\WINDOWS\system32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\cryptsvc.dll" [MS]}
DHCP Client, Dhcp, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\dhcpcsvc.dll" [MS]}
Distributed Link Tracking Client, TrkWks, "C:\WINDOWS\system32\svchost.exe -k netsvcs" {"C:\WINDOWS\system32\trkwks.dll" [MS]}
DNS Client, Dnscache, "C:\WINDOWS\System32\svchost.exe -k NetworkService" {"C:\WINDOWS\System32\dnsrslvr.dll" [MS]}
Error Reporting Service, ERSvc, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\ersvc.dll" [MS]}
Event Log, Eventlog, "C:\WINDOWS\system32\services.exe" [MS]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido anti-malware\ewidoctrl.exe" ["ewido networks"]
ewido security suite guard, ewido security suite guard, "C:\Program Files\ewido anti-malware\ewidoguard.exe" ["ewido networks"]
Fast User Switching Compatibility, FastUserSwitchingCompatibility, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\shsvcs.dll" [MS]}
Help and Support, helpsvc, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\PCHealth\HelpCtr\Binaries\pchsvc.dll" [MS]}
IPSEC Services, PolicyAgent, "C:\WINDOWS\System32\lsass.exe" [MS]
Network Connections, Netman, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\netman.dll" [MS]}
Network Location Awareness (NLA), Nla, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\mswsock.dll" [MS]}
NVIDIA Driver Helper Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
Plug and Play, PlugPlay, "C:\WINDOWS\system32\services.exe" [MS]
Print Spooler, Spooler, "C:\WINDOWS\system32\spoolsv.exe" [MS]
PrismXL, PrismXL, "C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS" [file not found]
Protected Storage, ProtectedStorage, "C:\WINDOWS\system32\lsass.exe" [MS]
Remote Access Connection Manager, RasMan, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\rasmans.dll" [MS]}
Remote Procedure Call (RPC), RpcSs, "C:\WINDOWS\system32\svchost -k rpcss" {"C:\WINDOWS\system32\rpcss.dll" [MS]}
Secondary Logon, seclogon, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\seclogon.dll" [MS]}
Security Accounts Manager, SamSs, "C:\WINDOWS\system32\lsass.exe" [MS]
Server, lanmanserver, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\srvsvc.dll" [MS]}
Shell Hardware Detection, ShellHWDetection, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\shsvcs.dll" [MS]}
SSDP Discovery Service, SSDPSRV, "C:\WINDOWS\System32\svchost.exe -k LocalService" {"C:\WINDOWS\System32\ssdpsrv.dll" [MS]}
System Event Notification, SENS, "C:\WINDOWS\system32\svchost.exe -k netsvcs" {"C:\WINDOWS\system32\sens.dll" [MS]}
System Restore Service, srservice, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\srsvc.dll" [MS]}
Task Scheduler, Schedule, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\system32\schedsvc.dll" [MS]}
TCP/IP NetBIOS Helper, LmHosts, "C:\WINDOWS\System32\svchost.exe -k LocalService" {"C:\WINDOWS\System32\lmhsvc.dll" [MS]}
Telephony, TapiSrv, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\tapisrv.dll" [MS]}
Terminal Services, TermService, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\termsrv.dll" [MS]}
Themes, Themes, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\shsvcs.dll" [MS]}
Upload Manager, uploadmgr, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\PCHealth\HelpCtr\Binaries\pchsvc.dll" [MS]}
WAN Miniport (ATW) Service, WANMiniportService, ""C:\WINDOWS\wanmpsvc.exe"" ["America Online, Inc."]
WebClient, WebClient, "C:\WINDOWS\System32\svchost.exe -k LocalService" {"C:\WINDOWS\System32\webclnt.dll" [MS]}
Windows Audio, AudioSrv, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\audiosrv.dll" [MS]}
Windows Management Instrumentation, winmgmt, "C:\WINDOWS\system32\svchost.exe -k netsvcs" {"C:\WINDOWS\system32\wbem\WMIsvc.dll" [MS]}
Windows Time, W32Time, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\w32time.dll" [MS]}
Wireless Zero Configuration, WZCSVC, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\wzcsvc.dll" [MS]}
Workstation, lanmanworkstation, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\wkssvc.dll" [MS]}

All clean!!

At last, your system is clean and free of spyware! Want to keep it that way?

Here are some simple steps you can take to reduce the chance of infection in the future.

1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and Internet Explorer. This includes SP1 and SP2 if you use Windows XP. The first defense against infection is a properly patched Operating System.
a. Windows Update: http://windowsupdate.microsoft.com/

If you have Word, Excel, Outlook or other Office programs installed. Consider using Microsoft Update instead of Windows Update. See the FAQ page here for more information: http://update.microsoft.com/microsoftupdat...t.aspx?ln=en-us

Also, download and install Microsoft Baseline Analyzer.(Note that MBSA is only for Win 2000 SP3 or later and Office XP or later) When run, it will check system for security exposures, including missing updates. I suggest running it weekly. You can obtain more information here: http://www.microsoft.com/technet/security/...s/mbsahome.mspx


2. Adjust your security settings for ActiveX:
Select Internet Options from the Control Panels, or from Internet Explorer (Tools -> Internet Options)
Press 'default level', then OK
Now press "Custom Level."

In the ActiveX controls and plug-ins section set these options:
'Download signed ActiveX controls' - Prompt
'Download unsigned ActiveX controls' - Disable
'Initialize and script ActiveX controls not maked as safe'- Disable
All other options accept the default

For Windows XP2 SP2 users, check this link for additional steps you can take to secure Internet Explorer: http://www.microsoft.com/technet/security/...xp/iesecxp.mspx
Also,for Sp2 SP2 and IE users, in IE, Tools -> Manage Add-ons will give you a list of all BHO's, Extensions, and ActiveX modules installed on your computer. You can update, enable or disable them.
3. Download and install the following free programs
a. SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
b. IE/Spyad: https://netfiles.uiuc.edu/ehowes/www/resource.htm
c. BHODemon: http://www.definitivesolutions.com/bhodemon.htm

4. Install Spyware Detection and Removal Programs:
You may also want to consider installing one (or more) of the following:
a. Microsoft AntiSpyware: http://www.microsoft.com/athome/security/s...re/default.mspx
NOTE: MS AntiSpyware only runs on Windows 2000, XP, and 2003.
b. Spybot S&D: http://security.kolla.de/index.php?lang=en&page=download
c. AdAware Personal: http://www.lavasoft.de/

Use these programs to regularly scan your system for and remove many forms of spyware/malware. I recommend a combination of Microsoft Spyware and TeaTimer from Spybot S&D.

If you use, or plan on using, additional spyware/malware detection and/or removal programs, please check Items 8 and 9.

5. Install 'Spoofstick"
Spoofstick is a simple browser extension that helps users detect spoofed (fake) websites. This extension is free and installs in Internet Explorer and Mozilla Firefox.
a. http://www.corestreet.com/spoofstick

6. Reset System Restore
If you are using Windows ME or Windows XP, please reset your System Restore. See Windows help for information.

7. Clean Temporary Files and Folders
Download and install the disk cleanup utility called Cleanup! from here:
http://cleanup.stevengould.org/
http://www.hijackthislogs.com/dl/CleanUp312.exe

Cleanup! will get rid of any malware which may be hiding in your temp folders (a common hiding place). You may also regain a massive amount of disk space.
Here is a tutorial which describes its usage:
http://www.bleepingcomputer.com/forums/tutorial93.html

Run the disk cleanup utility called Cleanup! that you have already downloaded and installed
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.
Then reboot into normal mode to let it clean out the remaining files.

8. Rogue/Suspect Anti-Spyware
Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List. It will save you a lot of grief, as well as money if you are thinking of purchasing. Here is the link: http://www.spywarewarrior.com/rogue_anti-spyware.htm

9. Anti-Spyware Programs Compared
Want to know just how effective your anti-spyware program is? Wonder how well any of the "rogue" programs listed above work? Check this link for an independent comparison of several anti-spyware programs: http://www.spywarewarrior.com/asw-test-guide.htm

10. Alternate Browser
Consider using an alternate browser as your default. I recommend and use Firefox as my primary browser. It is still necessary to keep Internet Explorer current and protected in order to use Windows Update.


For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link: http://forum.gladiator-antivirus.com/index...?showtopic=9857

"It is your responsibility to read and adhere to the End User Licensing Agreement (EULA) of all software and services mentioned."

Good luck, and thanks for coming to our forums for help with your security and malware issues.

Thank you so very much. This Forum is great! :thumbup: