I am running windows XP , and have norton as my virus tool. (i am not real computer smart... bear with me )
i use the incredimail program, and it was working great until about the first of Dec when i couldn't get any attachments. then it wouldn't let me delete any messages. I run my norton often and it shows nothing infecting me..... and i have contacted incredimail and they say its not them.

can someone give me some idea ... could this be some virus that i'm not picking up?? is norton not doing the best job???
what is your suggestion for the best virus protection.

at your mercy here !!!!!!

Ms newbie
aka
Mary

Most likely it is an Incredimail issue. Did they give you a reason why its not their program? TO be safe, lets check for a clean system.


Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware