Hi!
So, my notebook is having an inconsistent problem. Maybe one out of three times it'll be just fine. Otherwise, it decides to act weird. After I turn it on, it'll go to the log-in screen, but after I log in, all it will display is a black screen with the mouse cursor. The desktop and taskbar won't show up. All I've been doing is forcing it off and back on, hoping that it'll work normally. Sometimes if I just wait, it will load after around ten minutes. I called HP support, but since I'm out of warranty, they won't help me. What can I do?
~Margaret
Full Version: HP Pavilion dv2315us Problem
Heya songbreeze
could you give us more details about your notebooke please? We need info about
* operating system
* patchlevel (service packs, hotfixes etc.)
* running Antivirus-, Antitrojan-, Firewall- and related programs on that notie
Which log-in screen you're talking about? That one of your operating system? Give us more info about that, kay?
Greetz
B. Udo
could you give us more details about your notebooke please? We need info about
* operating system
* patchlevel (service packs, hotfixes etc.)
* running Antivirus-, Antitrojan-, Firewall- and related programs on that notie
Which log-in screen you're talking about? That one of your operating system? Give us more info about that, kay?
Greetz
B. Udo
Hi!
My operating system is Windows Vista Home Premium. I'm not entirely sure what patchlevel is, but I do have tons of security updates for Microsoft Window and for Microsoft Office. I also have Office 2007 Service Pack 1 and Office 2003 Service Pack 3 (SP3). My only antivirus/firewall is Norton. My dad installed most of everything, so I'm a bit clueless.
The log-on screen is the one for Vista. The one where it's blue/green and has the profile picture and the box for the password.
I'm sorry - I'm not very computer literate.
Thanks!
Margaret
My operating system is Windows Vista Home Premium. I'm not entirely sure what patchlevel is, but I do have tons of security updates for Microsoft Window and for Microsoft Office. I also have Office 2007 Service Pack 1 and Office 2003 Service Pack 3 (SP3). My only antivirus/firewall is Norton. My dad installed most of everything, so I'm a bit clueless.
The log-on screen is the one for Vista. The one where it's blue/green and has the profile picture and the box for the password.
I'm sorry - I'm not very computer literate.
Thanks!
Margaret
Hello Margaret
Main update should be SP 1 for Vista and Office 2007. All other patches, updates, hotfixes came along with the regulary patchdays. You can find more details at
Control-panel ==> Programs and Functions ==> Installed Updates (upper left corner)
Hmmm Office 2007 didn't remover the older 2003 release during the install process. I know that older releases should get removed by 2007 first. So it makes me wonder how you can have two different Office releases...
Ahhhhh 'The Yellow ones' are taking care of your computer. I hope it's up-2-date too.
Thats usual for Vista.. no worries
Hey, it's ok. We try hard to learn here too ;)
Tell me please Magaret, Vista wasn't installed BEFORE on that HP notebook right? Must have been a XP installation cause HP notebooks with Vista are still on warranty (Vista isn't that old ....). I am right with my assumptions?
Have a great day and greetings from Germany
B. Udo
QUOTE (Songbreeze @ Sep 5 2008, 05:42 PM) 
Hi!
My operating system is Windows Vista Home Premium. I'm not entirely sure what patchlevel is, but I do have tons of security updates for Microsoft Window and for Microsoft Office.
My operating system is Windows Vista Home Premium. I'm not entirely sure what patchlevel is, but I do have tons of security updates for Microsoft Window and for Microsoft Office.
Main update should be SP 1 for Vista and Office 2007. All other patches, updates, hotfixes came along with the regulary patchdays. You can find more details at
Control-panel ==> Programs and Functions ==> Installed Updates (upper left corner)
QUOTE
I also have Office 2007 Service Pack 1 and Office 2003 Service Pack 3 (SP3).
Hmmm Office 2007 didn't remover the older 2003 release during the install process. I know that older releases should get removed by 2007 first. So it makes me wonder how you can have two different Office releases...
QUOTE
My only antivirus/firewall is Norton. My dad installed most of everything, so I'm a bit clueless.
Ahhhhh 'The Yellow ones' are taking care of your computer. I hope it's up-2-date too.
QUOTE
The log-on screen is the one for Vista. The one where it's blue/green and has the profile picture and the box for the password.
Thats usual for Vista.. no worries
QUOTE
I'm sorry - I'm not very computer literate.
Thanks!
Margaret
Thanks!
Margaret
Hey, it's ok. We try hard to learn here too ;)
Tell me please Magaret, Vista wasn't installed BEFORE on that HP notebook right? Must have been a XP installation cause HP notebooks with Vista are still on warranty (Vista isn't that old ....). I am right with my assumptions?
Have a great day and greetings from Germany
B. Udo
Hi!
Ok, so there's quite a few updates. Do you want me to list them all, or should I print screen (several times) and post that? There's four Cumulative Updates for Media Center for Windows Vista, 2 Hotfixes for Microsoft Windows, and many many Security Updates and Updates for Microsoft Windows.
About Office, I only have the Compatibility Version of 2007, so my dad installed Office 2003. I kept the 2007 because sometimes I need to open files in 2007 format.
Norton should be up to date, or at least that's what LiveUpdate tells me.
Actually, the Vista came on my computer since I got the computer in April 2007. My warranty only lasted a year.
Thanks!
Margaret
Ok, so there's quite a few updates. Do you want me to list them all, or should I print screen (several times) and post that? There's four Cumulative Updates for Media Center for Windows Vista, 2 Hotfixes for Microsoft Windows, and many many Security Updates and Updates for Microsoft Windows.
About Office, I only have the Compatibility Version of 2007, so my dad installed Office 2003. I kept the 2007 because sometimes I need to open files in 2007 format.
Norton should be up to date, or at least that's what LiveUpdate tells me.
Actually, the Vista came on my computer since I got the computer in April 2007. My warranty only lasted a year.
Thanks!
Margaret
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats
QUOTE
* Supported Operating Systems: Windows 2000 Service Pack 4; Windows Server 2003; Windows Vista; Windows XP Service Pack 1; Windows XP Service Pack 2
* Recommended Microsoft Office programs:
o Microsoft Word 2000 with Service Pack 3, Microsoft Excel 2000 with Service Pack 3, and Microsoft PowerPoint 2000 with Service Pack 3
o Microsoft Word 2002 with Service Pack 3, Microsoft Excel 2002 with Service Pack 3, and Microsoft PowerPoint 2002 with Service Pack 3
o Microsoft Office Word 2003 with at least Service Pack 1, Microsoft Office Excel 2003 with at least Service Pack 1, and Microsoft Office PowerPoint 2003 with at least Service Pack 1
o Microsoft Office Word Viewer 2003
o Microsoft Office Excel Viewer 2003
o Microsoft Office PowerPoint Viewer 2003
* Recommended Microsoft Office programs:
o Microsoft Word 2000 with Service Pack 3, Microsoft Excel 2000 with Service Pack 3, and Microsoft PowerPoint 2000 with Service Pack 3
o Microsoft Word 2002 with Service Pack 3, Microsoft Excel 2002 with Service Pack 3, and Microsoft PowerPoint 2002 with Service Pack 3
o Microsoft Office Word 2003 with at least Service Pack 1, Microsoft Office Excel 2003 with at least Service Pack 1, and Microsoft Office PowerPoint 2003 with at least Service Pack 1
o Microsoft Office Word Viewer 2003
o Microsoft Office Excel Viewer 2003
o Microsoft Office PowerPoint Viewer 2003
Thank you! Does this mean I should just uninstall the Office 2007 compatability version?
QUOTE (stidyup @ Sep 8 2008, 08:28 AM)
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats
QUOTE
* Supported Operating Systems: Windows 2000 Service Pack 4; Windows Server 2003; Windows Vista; Windows XP Service Pack 1; Windows XP Service Pack 2
* Recommended Microsoft Office programs:
o Microsoft Word 2000 with Service Pack 3, Microsoft Excel 2000 with Service Pack 3, and Microsoft PowerPoint 2000 with Service Pack 3
o Microsoft Word 2002 with Service Pack 3, Microsoft Excel 2002 with Service Pack 3, and Microsoft PowerPoint 2002 with Service Pack 3
o Microsoft Office Word 2003 with at least Service Pack 1, Microsoft Office Excel 2003 with at least Service Pack 1, and Microsoft Office PowerPoint 2003 with at least Service Pack 1
o Microsoft Office Word Viewer 2003
o Microsoft Office Excel Viewer 2003
o Microsoft Office PowerPoint Viewer 2003
* Recommended Microsoft Office programs:
o Microsoft Word 2000 with Service Pack 3, Microsoft Excel 2000 with Service Pack 3, and Microsoft PowerPoint 2000 with Service Pack 3
o Microsoft Word 2002 with Service Pack 3, Microsoft Excel 2002 with Service Pack 3, and Microsoft PowerPoint 2002 with Service Pack 3
o Microsoft Office Word 2003 with at least Service Pack 1, Microsoft Office Excel 2003 with at least Service Pack 1, and Microsoft Office PowerPoint 2003 with at least Service Pack 1
o Microsoft Office Word Viewer 2003
o Microsoft Office Excel Viewer 2003
o Microsoft Office PowerPoint Viewer 2003
Heya songbreez
I would uninstall the 2007 compatibility packs, doing a reboot and installing them again. Maybe there's a glitch when the packs got installed first time. Please have a closer look at the link stidyup told about.
Bye bye
B. Udo
PS: I won't be back til next Monday
I would uninstall the 2007 compatibility packs, doing a reboot and installing them again. Maybe there's a glitch when the packs got installed first time. Please have a closer look at the link stidyup told about.
Bye bye
B. Udo
PS: I won't be back til next Monday
Hi!
Whenever I try to uninstall it, I get this message:
C:\Users\Margaret\AppData\Local\Temp\Setup000004f0\OSETUP.DLL digital signature does not validate or is not present.
Also, whenever I start my computer, I get a message that is something like:
ONENOTEM.EXE-Bad Image
C:\ProgramFiles\Microsoft Office\Office12\1033\ONINTL.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
Do you think this has anything to do with my problem?
Thanks!
Margaret
Whenever I try to uninstall it, I get this message:
C:\Users\Margaret\AppData\Local\Temp\Setup000004f0\OSETUP.DLL digital signature does not validate or is not present.
Also, whenever I start my computer, I get a message that is something like:
ONENOTEM.EXE-Bad Image
C:\ProgramFiles\Microsoft Office\Office12\1033\ONINTL.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
Do you think this has anything to do with my problem?
Thanks!
Margaret
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