hey the computer at my church that we use for words during worship time has crashed (for lack of a better word)

well what is happening is that whenever the computer starts up, it'll start up normally and go past the windows boot up screen but once it's past that the screen goes black and only the mouse is showing and nothing else. even starting in safe mode has yet to resolve this problems. is this a problem with the hardware or is there something else involved?

Heya 00Wu

A friend of mine reported about the same problem two weeks ago. But everythings working fine now. Will ask him later today what he did to get his pc back to work....

Greetz
B. Udo

Me again 00Wu

had a phonecall with my mentioned friend asking him what he has done to get his computer back to work. He told me he navigated the mouse pointer to a place on the black screen where he believed where a button of an user account could be. He clicked on it and the pc did start without any problems. After he did shut down the box followed by a restart after 10 minutes everything was fine again.
To make sure he does not run into the same problem he looked out for a recovery point the system had created 2 weeks ago.

Thats all I can tell you right now.

Greetz
Bubba

Could be hardware problem..could be software or even driver problems...and or resolution that are set but not supported..

see here

http://www.techspot.com/vb/showthread.php?t=18760


is the computer a laptop or a PC..and can you tell us more about the hardware, who makes the PC and the Model ?

Since the mouse is there..can you move it around on the screen ?

what happens when you right click on the screen..does anythind then come up on the screen ?

what happen when you hit cntrl+alt+del when you are in the black screen..does anything come up then ?

Can you get into the BIOS before windows loads and do any changes there ?

hey guys thanks for helping out!

well i haven't had a chance to get back to the computer as of late but in response to Hunter:

it is PC. it's a dell PC but that's about information that i know about it right now. the mouse shows up on the screen and you can move it around but unfortunately that's all it can do. right-clicking on the screen has no effect and neither does using the ctrl-alt-del keys. nothing shows up. i believe it is possible to get into the BIOS before the windows loads up.

again thanks for the help! really appreciate it!

Most likely it is hardware problems..but still could be software related..It is a winXP or Vista OS ? If it is Vista you could try the following..but if you can get into the BIOS before start up then check in there also first.

Have you tried inserting your Vista installation DVD and running Startup Repair, as detailed on this page:

http://www.bleepingcomputer.com/tutorials/tutorial148.html
How to automatically repair Windows Vista using Startup Repair

What is Startup Repair? This Microsoft page has a great deal more information about that:

http://windowshelp.microsoft.com/Windows/e...2f3f351033.mspx
Windows Help and How-To: Startup Repair: frequently asked questions

Startup Repair is designed to detect operating system startup problems and troubleshoot any found and correct them with little user interaction. It can repair problems such as:

- missing or corrupt drivers
- missing or corrupt system files
- missing or corrupt boot configuration settings
- corrupt registry settings
- corrupt disk metadata (master boot record, partition table, or boot sector.)

When the Startup Repair Tool has taken control, it analyzes startup log files for clues about the source of the problem and launches diagnostic tests to determine the cause. If it determines the cause of the failure, it attempts to fix the problem automatically. After successfully repairing the problem, it will reboot the system, and notify the user of the repairs, filing a detailed report in the Windows Vista event log.

If the Startup Repair Tool can identify the cause of the problem, but can't repair the problem by itself, it will provide access to a set of tools that you can use to manually troubleshoot the problem further. One of these is the Bootrec tool described below.

If the Startup Repair Tool cannot identify or repair the problem, it will roll back the system to the last configuration that was known to work (Last Known Good Configuration.) Again it will add detailed information about the problem to the Windows Vista event log.

it's a window's XP but it's all good now. we reformatted the harddrive so we're just gonna hope it doesn't crash again.

thanks for all your help guys! much appreciated!