Hi, it's been quite a while since I was here requesting help. I have a different computer since before. This computer is an HP and was purchased about 18 months ago.
My problem is, my son did something by typing in netplwiz when he was trying to delete the Microsoft log in that comes up after you try to use the windows ap store on windows 8. After he set up the account for me, I had to log in all the time on my computer, where before I didn't. My husband did not like that at all. So son was trying to delete the problem.
When he did that, my admin rights were taken away and Trusted installer will not let me download anything, run malware programs, update files, change admin rights, go to retore point to fix it or actually even format and do a complete restore on my computer. I have no rights at all.
Do you know if there is any way to fix this issue? Is it a virus or an actual program that has taken over my computer?
Thanks Barb Ross