Update: Microsoft restores Outlook.com after three-day outage
Apologizes, promises it's taken steps to fix, but within hours acknowledges problem still exists for some
By Gregg Keizer
August 18, 2013 10:31 AM ET
Computerworld - Microsoft on Saturday apologized for a three-day partial outage of Outlook.com and said the email service was back up and running, only to note hours later that problems still plagued some customers. Early Saturday, the Redmond, Wash., company said it had finally resolved Outlook.com's issues, which stemmed from a failure in a caching service of Exchange ActiveSync (EAS), the popular synchronization service widely used to sync smartphones and tablets with company email, contacts and calendars stored on Microsoft Exchange Server systems. "We want to apologize to everyone who was affected by the outage, and we appreciate the patience you have shown us as we worked through the issues," Microsoft said in a note appended to its services status board.