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Microsoft offloads some speech-focused assets, employees to 24/7

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#1 TheSentinel


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Posted 07 February 2012 - 05:52 PM

Microsoft offloads some speech-focused assets, employees to 24/7

By Mary Jo Foley | February 7, 2012, 6:02am PST

Summary: Microsoft is splitting up the people and speech technology assets it acquired in 2007 with Tellme Networks, with some going to customer-service software maker 24/7.

Microsoft is offloading some of its 400 or so TellMe employees, along with certain Tellme speech technologies, to 24/7 Inc., Microsoft announced on February 7.

As part of the deal, Microsoft also is licensing some of speech-related intellectual property (IP) to 24/7, the Campbell, Calif., company formerly known as 24/7 Customer Inc., which 24/7 will sell to its customers. 24/7 is building out its cloud platform for customer service known as Predictive Experience (PX), aimed at businesses that want a self-service voice response solution.

Microsoft also is taking an equity stake of an unspecified amount in 24/7. Microsoft officials declined to say how many of the Tellme employees are moving to 24/7 or how much 24/7 is paying for the Microsoft speech technologies.

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