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Who do you blame when IT breaks?

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#1 TheSentinel


    The man in the dark

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Posted 01 March 2012 - 08:08 PM

Who do you blame when IT breaks?
Assessing fault in data center incidents may pit internal IT staff against their vendors
By Patrick Thibodeau
February 29, 2012 07:12 AM ET

Computerworld - There's always a reason why things break in IT, and the powers-that-be can usually find someone to blame -- be it a data center operations staff member, an OEM, a systems integrator or a third party service provider.

An offender often leaves clear fingerprints showing that a component was mislabeled or a process wasn't updated. In other cases, an incident may be the result of oversights by multiple parties.

But with the possible exception of a meteor strike, there's always someone to blame for a data center problem.

The majority are blamed on outside parties such as contractors or vendors, with a sizeable percentage of fault assigned to data center operations staff, according to data compiled by the Uptime Institute.

Read more at: http://www.computerw...when_IT_breaks_