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Wireless network problems on the rise, study says

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#1 TheSentinel


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Posted 01 March 2012 - 08:29 PM

Wireless network problems on the rise, study says

By Andrew Nusca | March 1, 2012, 8:09am PST

Summary: Wireless network issues are increasing as more consumers use web services on their smartphones. Plus, winners and losers in each region of the U.S.

Perhaps to no one?s surprise, wireless network issues are on the rise, according to a new study.

J.D. Power and Associates ? you know, the market research firm best known for giving automakers shiny trophies they can use in advertisements ? says that increasing mobile Web and e-mail usage is causing problems with network performance.

In its semiannual 2012 U.S. Wireless Network Quality Performance Study, which evaluates calling, messaging and data activity in the U.S., J.D. Power found 10 problem areas:
  1. Dropped calls
  2. Calls not connected
  3. Audio issues
  4. Failed/late voicemails
  5. Lost calls
  6. Text transmission failures
  7. Late text message notifications
  8. Web connection errors
  9. E-mail connection errors
  10. Slow downloads

In other words, everything I experienced this week using my smartphone while traveling up and down the Eastern Seaboard.

But it?s the data-related issues that are growing the fastest. J.D. Power says that rates for these incidents (mobile Web connectivity, loading performance and errors) during the first half of 2011 measured 16 for every 100 network connections in the period between July and December 2011; the latter half clocked in at 19 for every 100, with slow downloads leading the charge.
Calling and text messaging incident rates remained unchanged.

More: http://www.zdnet.com...tudy-says/70632